Can't activate with trial key on VM

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gmichaud
Posts: 76
Joined: Mon Sep 12, 2011 1:58 am

Can't activate with trial key on VM

Post by gmichaud » Thu Feb 22, 2018 9:19 am

After the install primalscript correctly detected the VM.

I went to my account and requested a VM trial key. when I copy/paste from email into the "subscription # or offline key" box i get the message "Your license key could not be activated. Please chack that you entered all the information accurately."

I have tried this multiple times, even manually typing in the key.

PrimalScript 2018 64 bit installed from file PSR18Setup_7.4.110_020518_x64.exe

VM is Windows 10 Pro 1607 x64 Running on VMware 12.5.7 Pro

VM does have internet connectivity to sapien.com.

Thanks for any help getting this working,
Gerry

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Alexander Riedel
Posts: 6671
Joined: Tue May 29, 2007 4:43 pm

Re: Can't activate with trial key on VM

Post by Alexander Riedel » Thu Feb 22, 2018 9:47 am

Hi Gerry. It's a know issue caused by the year change. There will be a service build no later than the weekend.
Download that (it will be 7.4.111) and it should accept your key. If not, send your key directly to support@sapien.com
Alexander Riedel
SAPIEN Technologies, Inc.

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gmichaud
Posts: 76
Joined: Mon Sep 12, 2011 1:58 am

Re: Can't activate with trial key on VM

Post by gmichaud » Thu Feb 22, 2018 10:18 am

Thank you . I will try next week with the new build.

BYW, do you know if the one trial key will work on 2 VMs.
Thanks,
Gerry

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Alexander Riedel
Posts: 6671
Joined: Tue May 29, 2007 4:43 pm

Re: Can't activate with trial key on VM

Post by Alexander Riedel » Thu Feb 22, 2018 10:29 am

Should work.
Alexander Riedel
SAPIEN Technologies, Inc.

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gmichaud
Posts: 76
Joined: Mon Sep 12, 2011 1:58 am

Re: Can't activate with trial key on VM

Post by gmichaud » Mon Feb 26, 2018 11:09 am

My key worked on the new build.

Thanks.
Thanks,
Gerry