SAPIEN Technologies

I am really sorry that you are having so much trouble. Believe me, it is not our intention to make this difficult.

I am not going to perpetuate any more abuse on you. Please call us directly at 707-252-8700 ext 113 and we will get this cleared up right away.frios2006-11-17 15:34:57

If you ever need to install a new 4.1 license key because you have purchased a support plan, please do the following: 1) Start PrimalScript 2) Select HELP | REMOVE LICENSE... menu option 3) Press OK when prompted 4) Exit out of PrimalScript 5) Start PrimalScript again 6) Press the UNLOCK NOW button ...

You need to not be so hard on yourself! We will get your key and email it to you. Also, make sure you are logged into Windows as an admin when you install and when you unlock the product.

If, upon running PrimalScript 4.0, you see an update notification regarding PrimalScript 4.1, please note: If you purchased PrimalScript 4.0 with upgrade assurance, please contact us at websupport@sapien.com. Include your original SAPIEN order number and your 4.0 license key; request a 4.1 key excha...

To upgrade from PrimalScript 4.0 to 4.1 please follow the instructions on this page:
http://www.primalscript.com/upgrade.asp

You are fine. Thi is a known bug. It has been fixed in 4.1 which should be out soon and which you can upgarde to for free.

Yes, you should be able uninstall it and then reinstall it. That should clear up the problem.

That is beacuse your email address is set as your login name. Please change that in the settings.

You are right. That information is not currently visible. I will forward this request to our webmaster and our build engineers and see what we can do in this regard.

Oh, BTW, the MVP forums are not visible any more...