PrimalScript 2021 Installation Issues

This forum can be browsed by the general public. Posting is limited to current SAPIEN license holders with active maintenance and does not offer a response time guarantee.
Forum rules
DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.

Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
This topic is 2 years and 11 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
User avatar
boyddt_co
Posts: 89
Last visit: Mon Sep 25, 2023 9:36 pm

PrimalScript 2021 Installation Issues

Post by boyddt_co »

PrimalScript 2021 8.0.19 040121
Windows 10
5.1.17763.1852

Recently update my DevOps Suite and in PrimalScript when I click on File | New there are no templates listed. Secondly, when I click Help | Check now none of the programs are listed with their current version information. This is happening in PrimalScript, Powershell Studio and PrimalXML.

How do I get my templates to show up and how do I get the program version numbers to show up?
User avatar
Olga_B
Site Admin
Posts: 196
Last visit: Thu Mar 28, 2024 8:34 am

Re: PrimalScript 2021 Installation Issues

Post by Olga_B »

Please provide more information about Suite update: what PrimalScript build was installed before, what build is installed after update
Secondly, Check Now button in Help/Updates panel will launch the Sapien Updates tool, that is design to check for available updates for products that installed on your system.
If there is no products listed in the tool, that means you have all latest products installed
User avatar
Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Re: PrimalScript 2021 Installation Issues

Post by Alexander Riedel »

Please navigate to this folder: C:\ProgramData\SAPIEN\PrimalScript 2021\Templates\File Templates
and see if you have files there. If not, something in the install went wrong and I would encourage an uninstall/reinstall to see if that help.
If the files ARE there, go to File - Options - Script Setting - Directories and check where the "Templates" entry points to.
If it is empty, your registry entries may have been erased or corrupted. If it contains another location, please let us know where it points to.
Alexander Riedel
SAPIEN Technologies, Inc.
This topic is 2 years and 11 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.