Product, version and build:7.4.128.0
32 or 64 bit version of product: 64bit
Operating system:Windows 10 1709
32 or 64 bit OS:64bit
From Application Event Log:
The program PrimalScript.exe version 7.4.128.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2bbc
Start Time: 01d50fec7165d0b0
Termination Time: 54
Application Path: C:\Program Files\SAPIEN Technologies, Inc\PrimalScript 2019\PrimalScript.exe
Report Id: e108ba0b-6de9-419e-8549-a3bd26931dff
Faulting package full name:
Faulting package-relative application ID:
Problem Details:
Source
SAPIEN PrimalScript 2019
Summary
Stopped responding and was closed
Date
5/21/2019 8:05 AM
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\SAPIEN Technologies, Inc\PrimalScript 2019\PrimalScript.exe
Problem signature
Problem Event Name: AppHangB1
Application Name: PrimalScript.exe
Application Version: 7.4.128.0
Application Timestamp: 5cd4f204
Hang Signature: 4fbf
Hang Type: 134217728
OS Version: 10.0.16299.2.0.0.256.4
Locale ID: 1033
Additional Hang Signature 1: 4fbf9fa4039821ddc3ec227f4a4d1e55
Additional Hang Signature 2: c96f
Additional Hang Signature 3: c96fa830561716e65330d0d49189554b
Additional Hang Signature 4: 4fbf
Additional Hang Signature 5: 4fbf9fa4039821ddc3ec227f4a4d1e55
Additional Hang Signature 6: c96f
Additional Hang Signature 7: c96fa830561716e65330d0d49189554b
Extra information about the problem
Bucket ID: a0f85613946e61f857acbac050c5399f (1705943694018165151)
Application Hang
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
Re: Application Hang
Application hang during what process?
Could you please describe what did you do before it hang.
Could you please describe what did you do before it hang.
Re: Application Hang
Just using the mouse to click (Get Focus) within the scripting interface while editing a VB script. At the top of PrimalScript it shows (Not Responding) and it never does come back. Does not happen with 2018. Not sure what is causing it.
Last edited by gbodel on Tue May 21, 2019 12:12 pm, edited 1 time in total.
- Alexander Riedel
- Posts: 8478
- Last visit: Tue Mar 26, 2024 8:52 am
- Been upvoted: 37 times
Re: Application Hang
Can you please provide a little more detail? Is that reproducible? What kind of script do you have open? Could you send it? Where exactly do you click?
Please keep in mind that we cannot see your screen.
Please keep in mind that we cannot see your screen.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Application Hang
It has been happening for a couple of months. I use PrimalScript mostly for VB scripts and usually have about 6 scripts open at a time. It seems like a random hang that is noticed by gaining focus with the mouse. Happens now about twice a day. If I uninstall 2019 and install 2018 I have 0 problems. I import the same settings file for each. I did notice that there was some relationship with ntdll.dll in one of the logs. I have tried changing some users settings without any noticeable improvement. “Display indent guides” and “Enable Drag and Drop”
- Alexander Riedel
- Posts: 8478
- Last visit: Tue Mar 26, 2024 8:52 am
- Been upvoted: 37 times
Re: Application Hang
Just to confirm, this happens usually when you have a VBScript active?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Application Hang
Yes, but you don't see any issue until you click somewhere and get the Not Responding message in the title bar.
- Alexander Riedel
- Posts: 8478
- Last visit: Tue Mar 26, 2024 8:52 am
- Been upvoted: 37 times
Re: Application Hang
Ok, let's narrow down the 'somewhere'. Is that somewhere on the ribbon? Somewhere in the code? Can you maybe narrow it down to a location in a piece of code?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Application Hang
For example, you just click somewhere so that you can scroll up or down. That type of thing.