.150 update breaks Help

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gmichaud
Posts: 95
Joined: Mon Sep 12, 2011 1:58 am

.150 update breaks Help

Post by gmichaud »

I was glad to see that in the .150 update you fixed some of my reported issues, but after installing it help is broken. Another PS user here has the same problem after the update.
Thanks,
Gerry

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Alexander Riedel
Posts: 7407
Joined: Tue May 29, 2007 4:43 pm

.150 update breaks Help

Post by Alexander Riedel »

Verify that the file PrimalScript2011.chm exists in the PrimalScript installation folder.
It would also help to know which action you took when you got this dialog.

Alexander Riedel2011-09-12 11:37:24
Alexander Riedel
SAPIEN Technologies, Inc.

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gmichaud
Posts: 95
Joined: Mon Sep 12, 2011 1:58 am

.150 update breaks Help

Post by gmichaud »

Alexander,That file does exist: "C:Program FilesSAPIEN Technologies, IncPrimalScript 2011primalscript2011.chm"It is dated 8/30/2011 and it opens fine when I double click it. When I get the error I just click OK and it goes away. No help is displayed. I rebooted and it still does not open help from Help menu. FYI, this is on Windows 7 Ultimate x64
Thanks,
Gerry

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Alexander Riedel
Posts: 7407
Joined: Tue May 29, 2007 4:43 pm

.150 update breaks Help

Post by Alexander Riedel »

"..not open help from Help menu."
What item specifically are you selecting?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
gmichaud
Posts: 95
Joined: Mon Sep 12, 2011 1:58 am

.150 update breaks Help

Post by gmichaud »

Index and Contents
Thanks,
Gerry

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gmichaud
Posts: 95
Joined: Mon Sep 12, 2011 1:58 am

.150 update breaks Help

Post by gmichaud »

According to ProcessMonitor it is looking for the wrong file: I renamed the help file to PrimalScript.chm and now it's working.
Thanks,
Gerry

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Alexander Riedel
Posts: 7407
Joined: Tue May 29, 2007 4:43 pm

.150 update breaks Help

Post by Alexander Riedel »

Hmm, not quite sure what is happening here. It clearly says to launch PrimalScript2011.chm....
Another day, another mystery. Thanks for letting us know.
Alexander Riedel
SAPIEN Technologies, Inc.

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gmichaud
Posts: 95
Joined: Mon Sep 12, 2011 1:58 am

.150 update breaks Help

Post by gmichaud »

maybe something to do with an update vs. a clean install?
Thanks,
Gerry

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gmichaud
Posts: 95
Joined: Mon Sep 12, 2011 1:58 am

.150 update breaks Help

Post by gmichaud »

Now that I got the help working I'm trying to use it and guess what. It's always on top. That was supposed to be fixed in the .150 update. ARGH!
Thanks,
Gerry

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Alexander Riedel
Posts: 7407
Joined: Tue May 29, 2007 4:43 pm

.150 update breaks Help

Post by Alexander Riedel »

This is the help file: It is not always on top here. Please compare.
primalscript.zip
Alexander Riedel
SAPIEN Technologies, Inc.

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