BSD at installation

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sulthoma
Posts: 6
Joined: Mon Aug 22, 2011 4:45 pm

BSD at installation

Post by sulthoma » Thu Nov 08, 2012 3:59 pm

Good day, ladies and gentlemen!

The other day paid SAPIEN Software Suite 2012. Yesterday tried to install. He started on the list - with PrimalScript 2012. Installation was "Blue Screen of Death." After rebooting the system checked for damage - it feels good - and run the setup again PrimalScript 2012. And again - the "blue screen of death." The following attempts to establish PrimalScript simply not installed - the button "Install" on the first screen does not respond to pressing. Spat and took the next product on the list - PowerShell Studio 2012. He installed without problems. PrimalXML 2012 and PrimalSQL 2012 - to repeat the fate PrimalScript.
In what could be the reason? And how is it treated?
OS - Win Srv 2003 R2 EE SP2

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Alexander Riedel
Posts: 6952
Joined: Tue May 29, 2007 4:43 pm

BSD at installation

Post by Alexander Riedel » Thu Nov 08, 2012 4:16 pm

A BSOD is typically a result of a hardware or driver failure. Normal software does not execute on a level that could cause a BSOD (Ring 0). It would help to know what information was displayed when the blue screen error occured. Since PrimalScript does not install any device drivers whatsoever I'd be really curios to find out. Can you check the system logs if they contain any information as to what device or driver caused the BSOD?

If the install button is not active the setup dialog usually displays an error message, can you check that? Maybe take a screenshot?

Please also indicate if your OS is 32 or 64 bit and what version of MSIEXEC.exe you have on that machine.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 6952
Joined: Tue May 29, 2007 4:43 pm

BSD at installation

Post by Alexander Riedel » Thu Nov 08, 2012 4:19 pm

Also, since the first screen in PrimalScript's installer is not the one with the "Install" button, please make sure to attach a screenshot so we know exactly what you see.
Alexander Riedel
SAPIEN Technologies, Inc.