PS 6.5.152: Display not refreshing with minimized ribbon

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abqbill
Posts: 138
Joined: Sat Apr 21, 2007 5:59 am

PS 6.5.152: Display not refreshing with minimized ribbon

Post by abqbill »

Hi,

I'm using PS 2012 (6.5.152) in an RDP session to edit .asp files on a Server 2008 R2 machine. When the ribbon is minimized, switching between open file tabs does not redraw the editor display when the ribbon is minimized. If I use the normal ribbon size, the redraw occurs correctly. Switching between files also leaves other screen artifacts.

I have a screen shot of an example if you can tell me where to send it.

Thanks,

Bill

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Alexander Riedel
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Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by Alexander Riedel »

Please send screenshots to support@sapien.com
Alexander Riedel
SAPIEN Technologies, Inc.

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abqbill
Posts: 138
Joined: Sat Apr 21, 2007 5:59 am

Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by abqbill »

Hi,

I sent the screen shot to the support e-mail address.

Thanks,

Bill

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Alexander Riedel
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Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by Alexander Riedel »

I am not able to replicate this effect.
Can you please verify that you also see this in a local session rather than an RDP session?
Alexander Riedel
SAPIEN Technologies, Inc.

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abqbill
Posts: 138
Joined: Sat Apr 21, 2007 5:59 am

Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by abqbill »

Hi,

I can't reproduce it in a local session. The problem only occurs in an RDP session, and only when the ribbon is minimized. The screen drawing seems to work correctly in an RDP session when the ribbon is not minimized.

Thanks,

Bill

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Alexander Riedel
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Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by Alexander Riedel »

What are the settings for your RDP session?
I used one of our servers and could not replicate the issue.
Alexander Riedel
SAPIEN Technologies, Inc.

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abqbill
Posts: 138
Joined: Sat Apr 21, 2007 5:59 am

Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by abqbill »

Hi,

I sent screen shots of my RDP session settings to support@sapien.com.

Problem does not occur if ribbon is not minimized. If I un-minimize the ribbon, the problem goes away.

Thanks,

Bill

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Alexander Riedel
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Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by Alexander Riedel »

Thanks, we will investigate.
Alexander Riedel
SAPIEN Technologies, Inc.

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abqbill
Posts: 138
Joined: Sat Apr 21, 2007 5:59 am

Re: PS 6.5.152: Display not refreshing with minimized ribbon

Post by abqbill »

Thank you.

Bill