subscription renewal issue

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    Domtar
    Posts: 133
    Last visit: Mon Mar 11, 2024 5:38 am
    Has voted: 2 times

    subscription renewal issue

    Post by Domtar »

    To help you better we need some information from you.

    *** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

    Product, version and build: PowerShell Studio 2018 5.5.151
    32 or 64 bit version of product: 64bit
    Operating system: Windows 10
    32 or 64 bit OS: 64bit

    *** Please add details and screenshots as needed below. ***

    DO NOT POST SUBSCRIPTIONS, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM

    Hi support,

    My subscription was expired so my company renewed all our subscriptions but I am unable to get mine to update.

    I checked my products on your website, I can see that the renewal was done and my product is good until some date in 2019.

    But when I click on "check for udpates" into PowerShell Studio, it tells me that my subsciption is expired and won't update.

    I also run it with local admin rights.

    Please help.
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    davidc
    Posts: 5913
    Last visit: Mon Jul 08, 2019 8:55 am
    Been upvoted: 2 times

    Re: subscription renewal issue

    Post by davidc »

    It seems the product has not detected the change in the subscription's expiration date.
    You can download the latest eligible build from your Registered Products page:

    https://www.sapien.com/account/products

    After the software updates, it should detect the updated expiration date.
    David
    SAPIEN Technologies, Inc.
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    User avatar
    Domtar
    Posts: 133
    Last visit: Mon Mar 11, 2024 5:38 am
    Has voted: 2 times

    Re: subscription renewal issue

    Post by Domtar »

    so, re-install Studio should fix it? I'll give this a try.

    thank you!
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    davidc
    Posts: 5913
    Last visit: Mon Jul 08, 2019 8:55 am
    Been upvoted: 2 times

    Re: subscription renewal issue

    Post by davidc »

    Reinstalling the same build will not help in this case. Download and install build v5.5.152 and it will update the information.
    David
    SAPIEN Technologies, Inc.
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