How to Deactivate with Vurtual machines

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Kaytan
Posts: 2
Joined: Wed Dec 26, 2018 3:42 pm

How to Deactivate with Vurtual machines

Post by Kaytan » Sun Jan 06, 2019 6:45 pm

How can I deactivate PowerShell Suite 2016 as I cannot reset due to the 6 months wait and 2 limit?
Also working on Virtual machines that get reset weekly. What options are available that does not require resetting every week?

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Alexander Riedel
Posts: 6866
Joined: Tue May 29, 2007 4:43 pm

Re: How to Deactivate with Vurtual machines

Post by Alexander Riedel » Sun Jan 06, 2019 11:34 pm

[Moved to correct forum by moderator]

By posting in the correct forum and providing the requested information we can help you more quickly and efficiently.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 6866
Joined: Tue May 29, 2007 4:43 pm

Re: How to Deactivate with Vurtual machines

Post by Alexander Riedel » Sun Jan 06, 2019 11:35 pm

The current versions of our software, since the end of 2017 actually, can be reset from your account page as shown here:
https://www.sapien.com/blog/2018/03/19/ ... et-policy/

Unfortunately a 2016 version would not support that, but as I see on your account you have a 2019 subscription not 2016. So I am now not sure if that was a typo or if you actually use the 2016 version.
Alexander Riedel
SAPIEN Technologies, Inc.

Kaytan
Posts: 2
Joined: Wed Dec 26, 2018 3:42 pm

Re: How to Deactivate with Vurtual machines

Post by Kaytan » Mon Jan 07, 2019 7:29 pm

I may have a 2019 subscription, but the software deployed on my virtual machine is 2016 version. Hence I do not have the option available as is stated in the link. What are my options?

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Alexander Riedel
Posts: 6866
Joined: Tue May 29, 2007 4:43 pm

Re: How to Deactivate with Vurtual machines

Post by Alexander Riedel » Tue Jan 22, 2019 11:03 pm

I apologize, I must have missed the reply notification for this.
I cannot speak to the state of your 2016 subscription, since it is not registered to your account.
I will need the license number for that, so please email it to support@sapien.com
Please do not post it here!
Alexander Riedel
SAPIEN Technologies, Inc.