Downloading updates does not work.

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MeRiRL
Posts: 11
Joined: Wed Aug 12, 2015 6:27 pm

Downloading updates does not work.

Post by MeRiRL »

I am trying to update from the trial version to the latest edition after purchasing and activating the software.
I see this message:
Download Failed: Error=0x800C0008.

Can you advise further regarding the issue?

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SAPIEN Support Forums
Posts: 945
Joined: Wed Dec 03, 2014 2:26 pm

Downloading updates does not work.

Post by SAPIEN Support Forums »

This is an automated post. A real person will respond soon.

Thank you for posting, MeRiRL.

Did you remember to include the following?
  • 1. Product, version and build (e.g. Product: PowerShell Studio 2014, Version & Build: 4.1.71. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
    2. Specify if you are running a 32 or 64 bit version
    3. Specify your operating system and if it is 32 or 64 bit.
    4. Attach a screenshot if your issue can be seen on the screen
    5. Attach a zip file if you have multiple files (crash reports, log entries, etc.) related to your issue.
If not, please take a moment to edit your original post or reply to this one.

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MeRiRL
Posts: 11
Joined: Wed Aug 12, 2015 6:27 pm

Re: Downloading updates does not work.

Post by MeRiRL »

Is there a way to manually download and install?

I have work through all the known work-arounds, including clearing the
"Check for server certificate revocation" and rebooting, disabling all the firewall/virus security tools (WebRoot), and even rebooting in Safe Mode.

I just paid like $400 dollars, and I can't get a basic update?

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Alexander Riedel
Posts: 7529
Joined: Tue May 29, 2007 4:43 pm
Answers: 1
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Re: Downloading updates does not work.

Post by Alexander Riedel »

You can always download the latest version you are eligible for from your accounts page directly.
I apologize if that was not obvious, but we generally assume that customers are aware of their accounts page.
Do you require instructions?
Alexander Riedel
SAPIEN Technologies, Inc.