Can't run ChangeVue 2011?

Archived Product support for ChangeVue users
This topic is 12 years and 5 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
Locked
User avatar
shardison5@gmail.com
Posts: 7
Last visit: Wed Nov 16, 2022 6:51 pm

Can't run ChangeVue 2011?

Post by shardison5@gmail.com »

I just installed ChangeVue 2011 and it hangs when I try to launch it. I still have ChangeVue 2009 installed if that matters. I'm running it on Win 7 32bit. It just shows the ChangeVue banner screen when I try to start it. I've repaired and uninstalled/reinstalled it.
User avatar
Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Can't run ChangeVue 2011?

Post by Alexander Riedel »

Are you running ChangeVue 2009 at the same time? If so, exit it first.
It's possible there is a message hidden behind the splash screen.
Can you extract this registry key:
HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue
and email it to support@sapien.com please?
Alexander Riedel
SAPIEN Technologies, Inc.
User avatar
shardison5@gmail.com
Posts: 7
Last visit: Wed Nov 16, 2022 6:51 pm

Can't run ChangeVue 2011?

Post by shardison5@gmail.com »

It's working now... I didn't have ChangeVue 2009 running at the time. It seems that the banner screen was covering up a prompt saying that it was about to import or upgrade my 2009 repository or something like that. I was only able to see/access the hidden window when I hovered over the ChangeVue 2011 icon in the taskbar.
User avatar
Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Can't run ChangeVue 2011?

Post by Alexander Riedel »

Yeah, that's what I was guessing. I have created a new build with the splash screen removed completely. It should be up soon.
Alexander Riedel
SAPIEN Technologies, Inc.
This topic is 12 years and 5 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
Locked