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Archived Product support for ChangeVue users
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Alexander Riedel
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Post by Alexander Riedel »

wst_clientmanagmt: Please do not post on someone else's thread. Please always start your own thread for your own problem, state the OS and software version and what the problem is. If you suspect your problem is the same as in another thread, feel free to include a link to it.
Thank you.

bn2hunt:
Make sure ChangeVue is closed.
Delete this folder: C:Users<UserName>AppDataRoamingSAPIENChangeVue 2011
where <UserName> is YOUR username
Delete this registry key if it exists: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2011Directories
If you have the following registry key:
HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2009
Please rename it to HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2009 - old
Start changevue and open your LOCAL copy of the repository when prompted.
Does this work?

Please also include if your user folder or any part of that is redirected by group policy.

Thanks.
Alexander Riedel
SAPIEN Technologies, Inc.
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bn2hunt
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Post by bn2hunt »

Nope didn't work either. Started changevue pointed it to the local copy of my repository it closes. I reopened it and it asked same question again. No part of my user folder is redirected. The directories registry entry does not get recreated, and neither does the c:Users<UserName>AppDataRoamingSAPIENChangeVue 2011.bn2hunt2011-12-16 12:14:30
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Alexander Riedel
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Post by Alexander Riedel »

Can you make a screenshot of what it prompts you at startup? I just need to make sure I am looking at the right thing here.
Alexander Riedel
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bn2hunt
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Post by bn2hunt »

This is what I am getting.
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Alexander Riedel
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Post by Alexander Riedel »

That is really odd. This message only comes up if ChangeVue can't even create a local default repository.
Do you have anything running that would prevent folder creation in your AppData folder?
Alexander Riedel
SAPIEN Technologies, Inc.
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bn2hunt
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Post by bn2hunt »

Nothing that I can find is blocking the creation of a folder in the appdata location. I can create a folder manually without any problems. I even deleted my profile and had a new one created and the problem persists. The only thing I can come up with is we have a code signing policy that was recently implemented(about a week before I started having my problems with changevue) but if that is blocking something it usually shows up in the event log, and I don't see any entries in the event log after I attemp to run changevue. And this policy would be in place for all of us that are using primalscript studio and I am the only one with the problem.
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Alexander Riedel
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Post by Alexander Riedel »

I will create a build that logs steps as executed so we can find out what exactly happens. I'll let you know when it is up.
Alexander Riedel
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Alexander Riedel
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Post by Alexander Riedel »

Start changevue.exe as
ChangeVue /l:4

After closing it, navigate here:
C:Users<user>AppDataLocalTempSAPIEN*Log.txt
and email any log files to support@sapien.com

Thanks!
Alexander Riedel
SAPIEN Technologies, Inc.
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bn2hunt
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Post by bn2hunt »

Do I need to install a new build? I ran that command on my current build and that folder doesn't get created
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Alexander Riedel
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Post by Alexander Riedel »

No, no new build is required.
Please start with
ChangeVue.exe /l:4
That is a lowercase L
Please note that the log is written when you exit ChangeVue.
Alexander Riedel
SAPIEN Technologies, Inc.
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