Check in another user's check out

Post by **cothomas** » Wed May 23, 2012 1:19 am

I have someone that checked out a file, then went on vacation. How do I check the file back in?1. I am running in Extended security mode2. I am logging in with my account which has Admin rights3. The other user only has user rightsIf I try to check it in, I get an error saying it's already checked out.If I try to undo the check out, it says it's already checked out.

Post by **Alexander Riedel** » Wed May 23, 2012 6:04 am

It should prompt. Try to check it out to yourself and see if you get a prompt to undo the other users check-out.If that doesn't work, please let us know.

Post by **cothomas** » Wed May 23, 2012 6:07 am

The Check Out option is grayed out.

Post by **Alexander Riedel** » Wed May 23, 2012 6:10 am

Hmm, in the options, check "Enable breaking previous file checkouts".It SHOULD only affect simple mode but lets try that nonetheless.If that deosn't work I will forward it to the team to fix ASAP.

Post by **cothomas** » Wed May 23, 2012 6:15 am

Checked "Enable breaking previous file checkouts", restarted ChangeVue, and I still cannot check it out.Also, I noticed that the Help button doesn't do anything.

Post by **Alexander Riedel** » Wed May 23, 2012 6:15 am

Ok, I will set up a test case and hand it to the team. They should have an answer by tomorrow.

Post by **cothomas** » Wed May 23, 2012 6:22 am

More info in case you need it:The repo is setup on a network shareThere are only 4 users including adminOnly 2 users have accessed the repoThere are only about 20 files in the repoAll users are running ChangeVue 2012 (Demo)

Post by **Alexander Riedel** » Wed May 23, 2012 6:37 am

Go to settings. Disable the user in question. Now you can undo the checkout for the user. You can re-enable the user afterwards.A prompt to do this without disabling a user will be added in the next service build.

Post by **cothomas** » Wed May 23, 2012 6:49 am

Ok. My next question is: Will this ability be for all users or only admins?

Post by **Alexander Riedel** » Wed May 23, 2012 6:51 am

Only admins. From what I hear it was decided that if an admin does an undo checkout it will just perform it regardless of the original user.

SAPIEN Technologies