ChangeVue 2012 crashing at launch

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StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Post by StupidSexyFlanders »

A few days ago ChangeVue started crashing a few seconds after it started. Version 2.1.54

Troubleshooting:
*Tried running as administrator
*Uninstalled, downloaded latest version (which I think was what I was already running), and reinstalled

Logs:
I tried adding the '/l:4' after the executable path, but no logs were saved in C:UsersAppDataLocalTempSAPIEN so I have attached the Microsoft appcrash logs...not sure if that helps in any way.


Attached files /FileUpload/27/b770953fb3d01015c0a2a279d4391e.txt (3 KB) /FileUpload/18/7b505bd5b30b5ae236f7181740e284.txt (33.8 KB) /FileUpload/92/3d934abbae402e49b5c6bf92497221.zip (756.3 KB)
Mike

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Alexander Riedel
Posts: 7467
Joined: Tue May 29, 2007 4:43 pm

ChangeVue 2012 crashing at launch

Post by Alexander Riedel »

Do you see any UI after you start it or does it crash before the main window becomes visible?
Alexander Riedel
SAPIEN Technologies, Inc.

StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Post by StupidSexyFlanders »

I see a UI for a few seconds before Window indicates the error. I've attached a screenshot of exactly what I see.

Attached files
Mike

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Alexander Riedel
Posts: 7467
Joined: Tue May 29, 2007 4:43 pm

ChangeVue 2012 crashing at launch

Post by Alexander Riedel »

Export this key: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2012DirectoriesRepositories
then rename it to, say "repositories_BACKUP" and start Changevue. Does that prevent the crash? In that case you should see no open repositories.
Please let me know.
Alexander Riedel
SAPIEN Technologies, Inc.

StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Post by StupidSexyFlanders »

Yes, that allows ChangeVue to open without crashing. So now do I reconnect my repositories?
Mike

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Alexander Riedel
Posts: 7467
Joined: Tue May 29, 2007 4:43 pm

ChangeVue 2012 crashing at launch

Post by Alexander Riedel »

Can you send the exported .reg file to support@sapien.com?
Alexander Riedel
SAPIEN Technologies, Inc.

StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Post by StupidSexyFlanders »

On its way!
Mike

StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Post by StupidSexyFlanders »

The *.reg file bounced:

***
'support@sapien.com'
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message: smtp23.gate.ord1a.rsapps.net.
***

I'll rename with *.txt and see if that makes it through.
Mike

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Xenophane
Posts: 29
Joined: Tue Oct 30, 2007 11:26 pm

ChangeVue 2012 crashing at launch

Post by Xenophane »

I am seeing the same problem and have been since mid January, my solution was to rename the Directories reg key, since I suspected it was repository related.

Are you interested in the reg file ?

StupidSexyFlanders
Posts: 107
Joined: Sun Nov 27, 2011 9:22 am

ChangeVue 2012 crashing at launch

Post by StupidSexyFlanders »

No thanks. I have stepped away from CV for now as I beta test a different product.
Mike

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