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ChangeVue 2012 crashing at launch

Posted: Wed Jan 09, 2013 7:20 am
by StupidSexyFlanders
A few days ago ChangeVue started crashing a few seconds after it started. Version 2.1.54

Troubleshooting:
*Tried running as administrator
*Uninstalled, downloaded latest version (which I think was what I was already running), and reinstalled

Logs:
I tried adding the '/l:4' after the executable path, but no logs were saved in C:UsersAppDataLocalTempSAPIEN so I have attached the Microsoft appcrash logs...not sure if that helps in any way.


Attached files /FileUpload/27/b770953fb3d01015c0a2a279d4391e.txt (3 KB) /FileUpload/18/7b505bd5b30b5ae236f7181740e284.txt (33.8 KB) /FileUpload/92/3d934abbae402e49b5c6bf92497221.zip (756.3 KB)

ChangeVue 2012 crashing at launch

Posted: Wed Jan 09, 2013 7:31 am
by Alexander Riedel
Do you see any UI after you start it or does it crash before the main window becomes visible?

ChangeVue 2012 crashing at launch

Posted: Mon Jan 14, 2013 5:28 am
by StupidSexyFlanders
I see a UI for a few seconds before Window indicates the error. I've attached a screenshot of exactly what I see.

Attached files

ChangeVue 2012 crashing at launch

Posted: Mon Jan 14, 2013 6:04 am
by Alexander Riedel
Export this key: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.ChangeVue2012DirectoriesRepositories
then rename it to, say "repositories_BACKUP" and start Changevue. Does that prevent the crash? In that case you should see no open repositories.
Please let me know.

ChangeVue 2012 crashing at launch

Posted: Mon Jan 14, 2013 6:45 am
by StupidSexyFlanders
Yes, that allows ChangeVue to open without crashing. So now do I reconnect my repositories?

ChangeVue 2012 crashing at launch

Posted: Mon Jan 14, 2013 7:08 am
by Alexander Riedel
Can you send the exported .reg file to support@sapien.com?

ChangeVue 2012 crashing at launch

Posted: Mon Jan 14, 2013 8:02 am
by StupidSexyFlanders
On its way!

ChangeVue 2012 crashing at launch

Posted: Mon Jan 14, 2013 8:10 am
by StupidSexyFlanders
The *.reg file bounced:

***
'support@sapien.com'
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message: smtp23.gate.ord1a.rsapps.net.
***

I'll rename with *.txt and see if that makes it through.

ChangeVue 2012 crashing at launch

Posted: Wed Feb 06, 2013 8:58 pm
by Xenophane
I am seeing the same problem and have been since mid January, my solution was to rename the Directories reg key, since I suspected it was repository related.

Are you interested in the reg file ?

ChangeVue 2012 crashing at launch

Posted: Thu Feb 07, 2013 6:14 am
by StupidSexyFlanders
No thanks. I have stepped away from CV for now as I beta test a different product.