VRTRAY Fails periodically

This forum can be browsed by the general public. Posting is limited to current SAPIEN license holders with active maintenance and does not offer a response time guarantee.
Forum rules
DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.

Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
Locked
User avatar
rkantor17
Posts: 15
Joined: Thu Aug 13, 2015 8:53 am

VRTRAY Fails periodically

Post by rkantor17 »

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: Version Recall 1.5.144
32 or 64 bit version of product: 64 bit
Operating system:
32 or 64 bit OS: Win 7 - 64 Bit

*** Please add details and screenshots as needed below. ***

VRTRAY periodically fails and closes. I need to restart throughout the day. Is there a log or something that can help identify why it is failing?

User avatar
Alexander Riedel
Posts: 7406
Joined: Tue May 29, 2007 4:43 pm

Re: VRTRAY Fails periodically

Post by Alexander Riedel »

If the application crashes it should be in the system log.
Do you see any message when that happens?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
rkantor17
Posts: 15
Joined: Thu Aug 13, 2015 8:53 am

Re: VRTRAY Fails periodically

Post by rkantor17 »

See attached screenshot and Event Viewer error message.

Let me know what else may be needed to resolve.
Attachments
2018-09-26_12-48-05.pdf
(66.25 KiB) Downloaded 162 times
2018-09-26_12-44-51.pdf
(17.85 KiB) Downloaded 112 times

User avatar
Alexander Riedel
Posts: 7406
Joined: Tue May 29, 2007 4:43 pm

Re: VRTRAY Fails periodically

Post by Alexander Riedel »

That is a stackoverflow. Typically that would be caused by an accidental recursion.
Can you please provide information as to the location of the source folder and where the repository is located?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
rkantor17
Posts: 15
Joined: Thu Aug 13, 2015 8:53 am

Re: VRTRAY Fails periodically

Post by rkantor17 »

Looks like the repository is within the documents being monitored. How can I move the repository, it says it is being scanned, even when it is not.

Robb

User avatar
Alexander Riedel
Posts: 7406
Joined: Tue May 29, 2007 4:43 pm

Re: VRTRAY Fails periodically

Post by Alexander Riedel »

Can you provide a little more information? Like actual folders?
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
rkantor17
Posts: 15
Joined: Thu Aug 13, 2015 8:53 am

Re: VRTRAY Fails periodically

Post by rkantor17 »

The folders are on a network path

u:\documents\downloads\repofile - repository
u:\documents - files to monitor

Locked