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Product, version and build: Version Recall 1.5.144
32 or 64 bit version of product: 64 bit
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VRTRAY periodically fails and closes. I need to restart throughout the day. Is there a log or something that can help identify why it is failing?
VRTRAY Fails periodically
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
- Been upvoted: 37 times
Re: VRTRAY Fails periodically
If the application crashes it should be in the system log.
Do you see any message when that happens?
Do you see any message when that happens?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: VRTRAY Fails periodically
See attached screenshot and Event Viewer error message.
Let me know what else may be needed to resolve.
Let me know what else may be needed to resolve.
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- 2018-09-26_12-48-05.pdf
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- 2018-09-26_12-44-51.pdf
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- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
- Been upvoted: 37 times
Re: VRTRAY Fails periodically
That is a stackoverflow. Typically that would be caused by an accidental recursion.
Can you please provide information as to the location of the source folder and where the repository is located?
Can you please provide information as to the location of the source folder and where the repository is located?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: VRTRAY Fails periodically
Looks like the repository is within the documents being monitored. How can I move the repository, it says it is being scanned, even when it is not.
Robb
Robb
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
- Been upvoted: 37 times
Re: VRTRAY Fails periodically
Can you provide a little more information? Like actual folders?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: VRTRAY Fails periodically
The folders are on a network path
u:\documents\downloads\repofile - repository
u:\documents - files to monitor
u:\documents\downloads\repofile - repository
u:\documents - files to monitor