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VRTRAY Fails periodically

Posted: Wed Sep 26, 2018 7:53 am
by rkantor17
To help you better we need some information from you.

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Product, version and build: Version Recall 1.5.144
32 or 64 bit version of product: 64 bit
Operating system:
32 or 64 bit OS: Win 7 - 64 Bit

*** Please add details and screenshots as needed below. ***

VRTRAY periodically fails and closes. I need to restart throughout the day. Is there a log or something that can help identify why it is failing?

Re: VRTRAY Fails periodically

Posted: Wed Sep 26, 2018 8:30 am
by Alexander Riedel
If the application crashes it should be in the system log.
Do you see any message when that happens?

Re: VRTRAY Fails periodically

Posted: Wed Sep 26, 2018 9:46 am
by rkantor17
See attached screenshot and Event Viewer error message.

Let me know what else may be needed to resolve.

Re: VRTRAY Fails periodically

Posted: Wed Sep 26, 2018 12:06 pm
by Alexander Riedel
That is a stackoverflow. Typically that would be caused by an accidental recursion.
Can you please provide information as to the location of the source folder and where the repository is located?

Re: VRTRAY Fails periodically

Posted: Mon Oct 01, 2018 7:45 am
by rkantor17
Looks like the repository is within the documents being monitored. How can I move the repository, it says it is being scanned, even when it is not.

Robb

Re: VRTRAY Fails periodically

Posted: Mon Oct 01, 2018 8:38 am
by Alexander Riedel
Can you provide a little more information? Like actual folders?

Re: VRTRAY Fails periodically

Posted: Mon Oct 01, 2018 12:41 pm
by rkantor17
The folders are on a network path

u:\documents\downloads\repofile - repository
u:\documents - files to monitor