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Rebuilt my laptop - need to reset the activation

Posted: Sat Jul 01, 2017 9:52 am
by cheltzel
I just found out that I needed to reset the PowerShell Studio registration before I rebuild the reinstall the software.

I need the activation under my ID for the LAPTOP-XXXXXXXX (I don't remember the exact ID). Also can you point me the URL with the documentation on exactly what I should do in the future when I do this?

Thanks,
Chuck

Re: Rebuilt my laptop - need to reset the activation

Posted: Sat Jul 01, 2017 10:56 am
by Alexander Riedel
Hi Chuck.

I cannot find a LAPTOP-* under your activated computers. Please check on your accounts page and email the name to support@sapien.com. I'd be happy to reset it for you.
http://info.sapien.com/index.php/quickg ... vation-faq
would be what you are looking for probably.

Re: Rebuilt my laptop - need to reset the activation

Posted: Sat Jul 01, 2017 12:27 pm
by cheltzel
With your help, I was able to find the system name for the registration. It was a desktop system, and a native Win10 install. Very interesting as the only desktop system I installed your software on is the other system listed.

In any event, I just emailed your support email with the request and thank you for the quick response on a holiday weekend!!

Re: Rebuilt my laptop - need to reset the activation

Posted: Sat Jul 01, 2017 5:05 pm
by Alexander Riedel
Ok, all done. Have a good weekend.

Re: Rebuilt my laptop - need to reset the activation

Posted: Sat Jul 01, 2017 6:10 pm
by cheltzel
Alexander Riedel wrote:Ok, all done. Have a good weekend.
Got it.

Thanks Alexander!