Considering a Purchase

Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Forum rules
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
User avatar
Posts: 1
Joined: Tue Oct 31, 2017 8:42 am

Considering a Purchase

Post by surtees » Tue Oct 31, 2017 10:45 am

However, we're having serious second thoughts after checking the available help that's included:

Getting help via Sapien Document Explorer brings up many pdfs that are 8 years old.
In the "Articles" folder in the Document Explorer, none of them (hundreds) work but instead give a "webpage cannot be found"

I'm surprised to find so many issues with the documentation.

Perhaps the trial I installed has an issue?


User avatar
J. Reif
Posts: 179
Joined: Mon Jan 14, 2013 10:43 am

Re: Considering a Purchase

Post by J. Reif » Tue Oct 31, 2017 11:36 am

Hello Michael!

Thank you for bringing the issue of the 404 errors on the articles to our attention. A slight server mis-configuration was causing the problem and it has been corrected. You should now be able to view all the articles listed in the Document Explorer.
June Alane Reif
SAPIEN Technologies, Inc.