Page 1 of 1

Problem generating offline activation file

Posted: Thu Aug 30, 2018 5:59 am
by ITZBund_Ilmenau
Since the new version seems to not accept my offline activation key anymore, I checked the portal and instead of the key I now have a button
to generate a file.
When I click it however, all I get is a HTTP ERROR 500.

Re: Problem generating offline activation file

Posted: Thu Aug 30, 2018 8:37 am
by J. Reif
We were able to generate the license file from your account. Look for it to arrive in your email inbox. We suspect a temporary server glitch as the generation of license files seems to be working without issue now.

Re: Problem generating offline activation file

Posted: Fri Aug 31, 2018 3:23 am
by ITZBund_Ilmenau
Thank you, I received the file.
When loading it however I get a message "License is not registered to this user."
What does that mean and how can I fix this?

Re: Problem generating offline activation file

Posted: Fri Aug 31, 2018 9:16 am
by J. Reif
My apologies. I have generated a new file with the proper username and emailed it to you.