Subscription has Expired

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sambino239
Posts: 2
Joined: Thu Jan 19, 2017 6:56 am

Subscription has Expired

Post by sambino239 » Mon Dec 10, 2018 6:16 am

Hi

Im getting a subscription has expired! warning however we renewed until 31.12.2019. How do we update the portal and software to reflect this ?

Regards

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davidc
Posts: 5913
Joined: Thu Aug 18, 2011 4:56 am

Re: Subscription has Expired

Post by davidc » Mon Dec 10, 2018 8:46 am

Which product and build is this?

Sometimes the software is not in sync with server after renewing. It usually synchronizes when you update the software, but you can press the X button on the notification to ignore it. It will not affect the use of the product.
David
SAPIEN Technologies, Inc.

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sales@sapien.com
Site Admin
Posts: 111
Joined: Fri Jun 27, 2014 2:49 pm

Re: Subscription has Expired

Post by sales@sapien.com » Mon Dec 10, 2018 8:58 am

Hi Sambino. We found the issue associated with your license that was prompting the expired warning. It has been fixed, and you should no longer see this. If for any reason this message does persist, please e-mail us directly to sales@sapien.com so we can get you taken care of. Thank you!