Hi, I deactivated my installation and it reverted to expired trial, as expected. Then I performed a clean installation of Windows. Next, I tried to install PowerShell Studio, this went fine.. but then I try to activate using my license and it tells me that I have 'invalid user name and password combination'.
It's the same username and password I have been using all along and the one I am using to access and post to this forum... How can I activate my installation?
Cannot activate on new Windows install
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- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
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Re: Cannot activate on new Windows install
I can see that there have been multiple attempts with your user id, but I can only tell that the password was considered not correct.
I will forward this to the web folks to investigate.
I will forward this to the web folks to investigate.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Cannot activate on new Windows install
Hi Hal,
I investigated the issue and it does seem to be a password problem. Unfortunately, we cannot view the password to determine the exact cause. Below I have provided a link for a password reset, create a new password and omit any of the special characters used in the previous one (as this may be the issue). Then attempt another activation. I will be waiting to assist you further if this doesn't solve the issue.
Password Reset : www.sapien.com/store/index.php?route=account/forgotten
I investigated the issue and it does seem to be a password problem. Unfortunately, we cannot view the password to determine the exact cause. Below I have provided a link for a password reset, create a new password and omit any of the special characters used in the previous one (as this may be the issue). Then attempt another activation. I will be waiting to assist you further if this doesn't solve the issue.
Password Reset : www.sapien.com/store/index.php?route=account/forgotten
Re: Cannot activate on new Windows install
Thanks, that was it. I had some characters which were not allowed. Activated successfully.