Cannot activate on new Windows install

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Hal242
Posts: 12
Last visit: Thu Apr 30, 2020 9:09 pm

Cannot activate on new Windows install

Post by Hal242 »

Hi, I deactivated my installation and it reverted to expired trial, as expected. Then I performed a clean installation of Windows. Next, I tried to install PowerShell Studio, this went fine.. but then I try to activate using my license and it tells me that I have 'invalid user name and password combination'.

It's the same username and password I have been using all along and the one I am using to access and post to this forum... How can I activate my installation?
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Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Re: Cannot activate on new Windows install

Post by Alexander Riedel »

I can see that there have been multiple attempts with your user id, but I can only tell that the password was considered not correct.
I will forward this to the web folks to investigate.
Alexander Riedel
SAPIEN Technologies, Inc.
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josephs
Posts: 8
Last visit: Fri Sep 25, 2020 1:42 pm

Re: Cannot activate on new Windows install

Post by josephs »

Hi Hal,
I investigated the issue and it does seem to be a password problem. Unfortunately, we cannot view the password to determine the exact cause. Below I have provided a link for a password reset, create a new password and omit any of the special characters used in the previous one (as this may be the issue). Then attempt another activation. I will be waiting to assist you further if this doesn't solve the issue.

Password Reset : www.sapien.com/store/index.php?route=account/forgotten
Hal242
Posts: 12
Last visit: Thu Apr 30, 2020 9:09 pm

Re: Cannot activate on new Windows install

Post by Hal242 »

Thanks, that was it. I had some characters which were not allowed. Activated successfully.
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