Gold Support?
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Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
Gold Support?
Why do I not see my Gold Support Forum? I renewed my Gold Support back in May 2006 for another year, but when I log in, I do not see the Gold Support Forum...My experience just keeps getting worse and worse...I love you product, but everytime I try to stay on top of the upgrades and such, I just have a horrible time trying to figure out how to get anything done!I tried upgrading my 4.0 license to the new 4.1 and it said the 4.0 license was not registered to my email address. So I wanted to use my priority Gold Support option to post to the forum, and when I logged in, I don't have that option...Please help asap... thanks.
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
- Been upvoted: 37 times
Gold Support?
You still get Gold support even if you post in another forum, not to worry.
Email me your license key to goldsupport@sapien.com and I'll swap the key for you.
Alex
Email me your license key to goldsupport@sapien.com and I'll swap the key for you.
Alex
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
- Been upvoted: 37 times
Gold Support?
I have determined that you have an offline license file for 4.0.
So you never unlocked online and are of course not in the database on our server.
I will extract your old key and send you a 4.1 replacement.
Alex
So you never unlocked online and are of course not in the database on our server.
I will extract your old key and send you a 4.1 replacement.
Alex
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.