PrimalForms is prompting for license.

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R1Johnny
Posts: 37
Joined: Thu Aug 18, 2011 12:22 am

PrimalForms is prompting for license.

Post by R1Johnny »

Good morning,
I'd been using my PrimalForms all weekend long but when I launched it this morning it is now asking me for my license.
I can't find my license info to reinsert it.
Can you please advise?
I purchased my copy around a year ago.

Thanks

User avatar
Alexander Riedel
Posts: 7403
Joined: Tue May 29, 2007 4:43 pm

PrimalForms is prompting for license.

Post by Alexander Riedel »

If you registered your license you can find the key under MYSAPIEN.
If you purchased your license directly from us you can send email to sales@sapien.com with the email address you used for your purchase, they may be able to find it.
If you purchased your license through a reseller but did not register it, you have to contact your reseller. We have no way of associating a license with you in that case.
Alexander Riedel
SAPIEN Technologies, Inc.

User avatar
R1Johnny
Posts: 37
Joined: Thu Aug 18, 2011 12:22 am

PrimalForms is prompting for license.

Post by R1Johnny »

Thank you for your response.
My license was, indeed, under "My Sapien".
Unfortunately, when I try to apply it I get the message that it's an "invalid License Key"?
What happened? I was working with it fine on Sun and Mon. Now on Tue it has an issue.
Can you please suggest a solution that will make my copy accept my license key?


Regards,
John

User avatar
R1Johnny
Posts: 37
Joined: Thu Aug 18, 2011 12:22 am

PrimalForms is prompting for license.

Post by R1Johnny »

OK.
So, after reading the info re the free upgrade to 2012 I decided to go for it.
Upgraded no prob.
Tried to copy the NEW LICENSE in and it still came up with, Invalid License Key!!!!

I now have 6 days to fix this or it appears that it will shut down.

What did you do over the weekend???

User avatar
R1Johnny
Posts: 37
Joined: Thu Aug 18, 2011 12:22 am

PrimalForms is prompting for license.

Post by R1Johnny »

Please disregard. It accepted the license on the 3rd try.
I seem to be ok now.
Regards,
John