License key no longer works when I reinstall Primal XML

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klawson
Posts: 9
Last visit: Mon Oct 20, 2014 1:12 pm

License key no longer works when I reinstall Primal XML

Post by klawson »

I received a new PC (Windows 8.1) this week at work and after reinstalling Primal XML 2014 and PowerShell Studio 2014 my license key no longer works. I get an error that states "Your subscription could not be verified online. Please check that you entered the number correctly. Well I copied and pasted the number from my receipt and that has always worked before. And my account information is that same as I used to logon with today. What is the problem?
Thanks,
KL
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davidc
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Last visit: Mon Jul 08, 2019 8:55 am
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Re: License key no longer works when I reinstall Primal XML

Post by davidc »

This is probably caused by a known issue with permissions. Please run the application with elevation before unlocking the software and let us know if it resolves the issue.

Note: The next service build will address this issue.

David
David
SAPIEN Technologies, Inc.
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klawson
Posts: 9
Last visit: Mon Oct 20, 2014 1:12 pm

Re: License key no longer works when I reinstall Primal XML

Post by klawson »

I tried starting both Primal XML and PowerShell Studio with elevated (administrator) permissions and no luck. Same error. It did not work.
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Alexander Riedel
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Re: License key no longer works when I reinstall Primal XML

Post by Alexander Riedel »

Looking at your account I seen no problem with the subscription.
Can you please take a screenshot of the dialog before you hit "activate" and send that to support@sapien.com?

Please also include a screenshot of the error message you see.

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Alexander Riedel
SAPIEN Technologies, Inc.
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klawson
Posts: 9
Last visit: Mon Oct 20, 2014 1:12 pm

Re: License key no longer works when I reinstall Primal XML

Post by klawson »

Screenshot is on the way.
Thanks,
KL
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davidc
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Last visit: Mon Jul 08, 2019 8:55 am
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Re: License key no longer works when I reinstall Primal XML

Post by davidc »

You must use your subscription number to unlock the software.

Please refer to the following Activation guide for more details:

http://www.sapien.com/blog/2014/05/28/q ... ctivation/

David
David
SAPIEN Technologies, Inc.
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