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Can't activate with trial key on VM

Posted: Thu Feb 22, 2018 9:19 am
by gmichaud
After the install primalscript correctly detected the VM.

I went to my account and requested a VM trial key. when I copy/paste from email into the "subscription # or offline key" box i get the message "Your license key could not be activated. Please chack that you entered all the information accurately."

I have tried this multiple times, even manually typing in the key.

PrimalScript 2018 64 bit installed from file PSR18Setup_7.4.110_020518_x64.exe

VM is Windows 10 Pro 1607 x64 Running on VMware 12.5.7 Pro

VM does have internet connectivity to sapien.com.

Thanks for any help getting this working,
Gerry

Re: Can't activate with trial key on VM

Posted: Thu Feb 22, 2018 9:47 am
by Alexander Riedel
Hi Gerry. It's a know issue caused by the year change. There will be a service build no later than the weekend.
Download that (it will be 7.4.111) and it should accept your key. If not, send your key directly to support@sapien.com

Re: Can't activate with trial key on VM

Posted: Thu Feb 22, 2018 10:18 am
by gmichaud
Thank you . I will try next week with the new build.

BYW, do you know if the one trial key will work on 2 VMs.

Re: Can't activate with trial key on VM

Posted: Thu Feb 22, 2018 10:29 am
by Alexander Riedel
Should work.

Re: Can't activate with trial key on VM

Posted: Mon Feb 26, 2018 11:09 am
by gmichaud
My key worked on the new build.

Thanks.