S3

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Ratoka
Posts: 8
Last visit: Wed Jan 03, 2018 9:18 am

S3

Post by Ratoka »

We just purchased and registered S3, but when trying to unlock the software, we receive a password incorrect dialog box. We have logged out, logged in, and reset the password on the website, but have not had any luck with the software. Please help!
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davidc
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Re: S3

Post by davidc »

Sometimes the unlock system has issues with passwords that contain odd characters such as a slash (\) or punctuation such as a period(.).

Please make sure your password doesn't have any such odd characters before unlocking.

David
David
SAPIEN Technologies, Inc.
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Alexander Riedel
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Last visit: Thu Mar 28, 2024 9:29 am
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Re: S3

Post by Alexander Riedel »

Usually it is the / or \ characters that create a problem.
Alexander Riedel
SAPIEN Technologies, Inc.
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Ratoka
Posts: 8
Last visit: Wed Jan 03, 2018 9:18 am

Re: S3

Post by Ratoka »

I had an * in the password; thank you for your assistance!
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