I received a new PC (Windows 8.1) this week at work and after reinstalling Primal XML 2014 and PowerShell Studio 2014 my license key no longer works. I get an error that states "Your subscription could not be verified online. Please check that you entered the number correctly. Well I copied and pasted the number from my receipt and that has always worked before. And my account information is that same as I used to logon with today. What is the problem?
Thanks,
KL
License key no longer works when I reinstall Primal XML
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Re: License key no longer works when I reinstall Primal XML
This is probably caused by a known issue with permissions. Please run the application with elevation before unlocking the software and let us know if it resolves the issue.
Note: The next service build will address this issue.
David
Note: The next service build will address this issue.
David
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: License key no longer works when I reinstall Primal XML
I tried starting both Primal XML and PowerShell Studio with elevated (administrator) permissions and no luck. Same error. It did not work.
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
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Re: License key no longer works when I reinstall Primal XML
Looking at your account I seen no problem with the subscription.
Can you please take a screenshot of the dialog before you hit "activate" and send that to support@sapien.com?
Please also include a screenshot of the error message you see.
*** PLEASE DO NOT POST ACCOUNT INFORMATION IN THIS FORUM ***
Can you please take a screenshot of the dialog before you hit "activate" and send that to support@sapien.com?
Please also include a screenshot of the error message you see.
*** PLEASE DO NOT POST ACCOUNT INFORMATION IN THIS FORUM ***
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: License key no longer works when I reinstall Primal XML
You must use your subscription number to unlock the software.
Please refer to the following Activation guide for more details:
http://www.sapien.com/blog/2014/05/28/q ... ctivation/
David
Please refer to the following Activation guide for more details:
http://www.sapien.com/blog/2014/05/28/q ... ctivation/
David
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.