Hi Everybody
Has anyone ever seen this before ?
64 bit version
Updating to a new version
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
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- Carpe_diem
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- Last visit: Thu Feb 10, 2022 1:50 pm
- SAPIEN Support Forums
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Updating to a new version
This is an automated post. A real person will respond soon.
Thank you for posting, mstrasser.
Did you remember to include the following?
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Thank you for posting, mstrasser.
Did you remember to include the following?
- 1. Product, version and build (e.g. Product: VersionRecall 2014, Version & Build: 1.0.102. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
2. Specify if you are running a 32 or 64 bit version
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- Alexander Riedel
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Re: Updating to a new version
No. Can you try again? Has this worked before on this machine?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Carpe_diem
- Posts: 22
- Last visit: Thu Feb 10, 2022 1:50 pm
Re: Updating to a new version
I tried multiple times over the last week , including reboots. with no luck
it was working prior to the last update
it was working prior to the last update
- Alexander Riedel
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- Last visit: Thu Mar 28, 2024 9:29 am
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Re: Updating to a new version
The update tool did not change with the past few updates.
This is most likely caused by a root certificate trust issue.
Basically your computer does not trust the amazon server where downloads come from.
This is most likely caused by a root certificate trust issue.
Basically your computer does not trust the amazon server where downloads come from.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Updating to a new version
By any chance have you recently installed or updated any anti-virus software?
Also what operating system & version are you running?
Also what operating system & version are you running?
June Alane Reif
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Updating to a new version
It is possible that this issue is related to cache-control settings on the download. I have tweaked the settings on the latest version of PrimalScript. Would you try downloading the newest version of PrimalScript from the updater and let me know if you are successful?
June Alane Reif
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Carpe_diem
- Posts: 22
- Last visit: Thu Feb 10, 2022 1:50 pm
Re: Updating to a new version
Sorry for the delay , I was on Jury Duty all week. I tried another product update with no success , so what I did was manually updating all software (which worked fine) now I have to wait for the next update to see the result of that .
I keep you posted
I keep you posted
- Carpe_diem
- Posts: 22
- Last visit: Thu Feb 10, 2022 1:50 pm
Re: Updating to a new version
after manually updating all programs one time , automatic update are functioning again
thank you
thank you
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
- Been upvoted: 37 times
Re: Updating to a new version
Cool. Thank you for letting us know.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.