Rebuilt my laptop - need to reset the activation

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cheltzel
Posts: 7
Joined: Tue Mar 14, 2017 9:09 am

Rebuilt my laptop - need to reset the activation

Post by cheltzel » Sat Jul 01, 2017 9:52 am

I just found out that I needed to reset the PowerShell Studio registration before I rebuild the reinstall the software.

I need the activation under my ID for the LAPTOP-XXXXXXXX (I don't remember the exact ID). Also can you point me the URL with the documentation on exactly what I should do in the future when I do this?

Thanks,
Chuck

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Rebuilt my laptop - need to reset the activation

Post by Alexander Riedel » Sat Jul 01, 2017 10:56 am

Hi Chuck.

I cannot find a LAPTOP-* under your activated computers. Please check on your accounts page and email the name to support@sapien.com. I'd be happy to reset it for you.
http://info.sapien.com/index.php/quickg ... vation-faq
would be what you are looking for probably.
Alexander Riedel
SAPIEN Technologies, Inc.

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cheltzel
Posts: 7
Joined: Tue Mar 14, 2017 9:09 am

Re: Rebuilt my laptop - need to reset the activation

Post by cheltzel » Sat Jul 01, 2017 12:27 pm

With your help, I was able to find the system name for the registration. It was a desktop system, and a native Win10 install. Very interesting as the only desktop system I installed your software on is the other system listed.

In any event, I just emailed your support email with the request and thank you for the quick response on a holiday weekend!!

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Alexander Riedel
Posts: 7053
Joined: Tue May 29, 2007 4:43 pm

Re: Rebuilt my laptop - need to reset the activation

Post by Alexander Riedel » Sat Jul 01, 2017 5:05 pm

Ok, all done. Have a good weekend.
Alexander Riedel
SAPIEN Technologies, Inc.

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cheltzel
Posts: 7
Joined: Tue Mar 14, 2017 9:09 am

Re: Rebuilt my laptop - need to reset the activation

Post by cheltzel » Sat Jul 01, 2017 6:10 pm

Alexander Riedel wrote:Ok, all done. Have a good weekend.
Got it.

Thanks Alexander!