Problem generating offline activation file

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ITZBund_Ilmenau
Posts: 13
Joined: Thu Aug 24, 2017 11:11 pm

Problem generating offline activation file

Post by ITZBund_Ilmenau » Thu Aug 30, 2018 5:59 am

Since the new version seems to not accept my offline activation key anymore, I checked the portal and instead of the key I now have a button
to generate a file.
When I click it however, all I get is a HTTP ERROR 500.

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J. Reif
Posts: 180
Joined: Mon Jan 14, 2013 10:43 am

Re: Problem generating offline activation file

Post by J. Reif » Thu Aug 30, 2018 8:37 am

We were able to generate the license file from your account. Look for it to arrive in your email inbox. We suspect a temporary server glitch as the generation of license files seems to be working without issue now.
June Alane Reif
SAPIEN Technologies, Inc.

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ITZBund_Ilmenau
Posts: 13
Joined: Thu Aug 24, 2017 11:11 pm

Re: Problem generating offline activation file

Post by ITZBund_Ilmenau » Fri Aug 31, 2018 3:23 am

Thank you, I received the file.
When loading it however I get a message "License is not registered to this user."
What does that mean and how can I fix this?

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J. Reif
Posts: 180
Joined: Mon Jan 14, 2013 10:43 am

Re: Problem generating offline activation file

Post by J. Reif » Fri Aug 31, 2018 9:16 am

My apologies. I have generated a new file with the proper username and emailed it to you.
June Alane Reif
SAPIEN Technologies, Inc.