Order not showing in order history and no receipt sent to email

[pdearmen]

Good afternoon,

Earlier today I renewed my subscription for the suite of tools for Sapien. I was able to successfully checkout with PayPal and have the receipt from PayPal showing the transaction but no receipt from Sapien, and the order does not show in order history. My account still says that maintenance will expire on 4/30/2023. Is there anything else I need to do or do I just need to wait?

[Alexander Riedel]

A purchase with Paypal is unfortunately asynchronous. It takes a while until they send a notification which then gets settled in the store.
If you don't see it Monday, please email your PayPal receipt to sales@sapien.com. Don't worry, we get it all adjusted if something got its wires crossed.

[Alexander Riedel]

Apparently a server error at the exact time of your order pushed it into a 'canceled' state. Don't you feel lucky?
I am told it has been adjusted, so please let me know if you still don't see that update on your account.