Subscription expired??

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linusbergmark
Posts: 2
Last visit: Wed Sep 13, 2023 6:55 am

Subscription expired??

Post by linusbergmark »

Hello,

I was opening powerhell studio today and it asked me to enter my credentials for my account because my trial has expired. One year has passed since we bought the subscription but it is supposed to last 2 years, and it says on my account that expiration is in may 2024. When i try to activate it with my activation key it says that it is expired, see attached image.
According to a different post i tried logging on to a more open network that isn't my office network but no luck.

I'm also attaching an image of my license from my account page (without the key visable ofcourse).
Attachments
Skärmbild 2023-05-25 093424.png
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Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Re: Subscription expired??

Post by Alexander Riedel »

Sorry to hear you are having trouble. All our subscriptions are one year, not two years.
Please contact sales@sapien.com directly if you are still experiencing problems.
Alexander Riedel
SAPIEN Technologies, Inc.
linusbergmark
Posts: 2
Last visit: Wed Sep 13, 2023 6:55 am

Re: Subscription expired??

Post by linusbergmark »

ah i see, i thought it was a two year license, must have gotten that wrong then, thank you!
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