can t acivate licence

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olivier56
Posts: 16
Last visit: Tue Jan 09, 2024 6:58 am

can t acivate licence

Post by olivier56 »

hi

i download on new pc and install sapiens.

i put my username key and password.

when i want to activate, say invalid password or username...

i don t understand

br
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brittneyr
Site Admin
Posts: 1655
Last visit: Thu Mar 28, 2024 8:47 am
Answers: 39
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Re: can t acivate licence

Post by brittneyr »

I can see that there have been multiple attempts with your user id, but I can only tell that the password was considered not correct.
I have provided a link for a password reset. Please try creating a new password and omit any of the special characters used in the previous one (as this may be the issue). Then attempt another activation.

Password Reset : www.sapien.com/store/index.php?route=account/forgotten
Brittney
SAPIEN Technologies, Inc.
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